Quality Policy & Objectives

As a successful organisation operating in the aviation sector, our primary focus is on the sale and distribution of aviation spares and consumables. iWings Aviation as an organisation is committed to the following values.

• Promoting a culture of ethical behaviour throughout the organisation with an emphasis on customer focus and high levels of customer service.
• Remaining focussed on the market we serve, targeting areas of opportunity so we can continue to work in line with our strategy for growth.
• Ensuring product safety remains a priority throughout every aspect of our operations and that staff are acutely aware of their contribution to this.
• Ensuring our objectives and KPI’s add value and drive the correct behaviour in line with our company values.
• Empowering staff to fulfil their duties whilst ensuring they always remain aware of their responsibility for upholding company values.
• Maintaining effective communication channels through a series of informal and formal meetings and communications at various levels of the organisation.

As an organisation we regularly evaluate the needs and expectations of our stakeholders. The output of this evaluation allows us to regularly realign our objectives and process measures to drive improvement in the most needed areas. Our key business objectives are as follows.

1. Understand and satisfy the needs of our stakeholders and interested parties to determine our strategic direction.
2. Achieve financial performance requirements in line with budgets and stakeholder requirements.
3. Enhance Customer Satisfaction through the consistent achievement of specific KPI’s.
4. Develop strategic and mutually beneficial relationships with customers and vendors.
5. Drive improvement through continually evaluating our performance and achievement of KPI’s ensuring we act upon process feedback.
6. Developing effective communication channels and reporting processes to serve the needs of the business.